Privacy Policy

1. Information We Collect

When you visit Water Clinic, request a free TDS water test, or inquire about residential and commercial reverse osmosis (RO) installations, we may collect the following personal information:

• Contact Information: Your name, phone number, WhatsApp contact, and email address.
• Service Location: Physical address in Rawalpindi, Islamabad, or surrounding areas for technician dispatch and water testing.
• Water Quality Data: TDS readings, water source type (borehole, CDA/WASA supply, filtration history) to customize filtration stages.
• Technical Logs: IP address, device type, and browser cookies used strictly for site performance and analytical improvements.

2. How We Use Your Information

Water Clinic collects your information exclusively to deliver high-precision water purification engineering services:

• Coordinating free doorstep water testing and consultation visits.
• Providing customized price quotations for 6-stage domestic RO or industrial plants.
• Delivering warranty support, scheduled filter cartridge replacements, and technical servicing.
• Direct WhatsApp order confirmation and dispatch updates.

We never sell, lease, or distribute your personal contact details to third-party marketing brokers or advertisers.

3. Cookies and Analytics

Our website uses essential and analytical cookies to ensure seamless navigation, remember language preferences (English and Urdu), and analyze aggregated website traffic through Google Analytics. You may review and modify your cookie settings at any time via our Cookie Policy.

4. Data Retention and Security

All customer quotation records and warranty logs are stored in secure, encrypted databases. Access is strictly limited to authorized technical personnel. You have the right to request deletion or inspection of your service records at any time by contacting us at info@waterclinic.pk or 0333-5406305.